Refund policy
No right of withdrawal
In Switzerland, there is no statutory right of withdrawal for online orders. Once an order has been placed and confirmed with us, the purchase is binding. Therefore, a return or cancellation is only possible in exceptional cases and after individual consultation.
If an item arrives damaged or faulty, please contact our customer service immediately. In such cases, the statutory warranty rights apply.
For further information, please see our terms and conditions or contact us directly.
In Switzerland, there is no statutory right of withdrawal for online orders. Once an order has been placed and confirmed with us, the purchase is binding. Therefore, a return or cancellation is only possible in exceptional cases and after individual consultation.
If an item arrives damaged or faulty, please contact our customer service immediately. In such cases, the statutory warranty rights apply.
For further information, please see our terms and conditions or contact us directly.